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Refund Policy
For Subscription based plans, a full refund will be issued if Prtech technician have not been able to resolve your issue within the first 15 days of the subscription.
If there are one or more resolved issues, then prorated amount of the subscription will be retained to the cancellation day and the balance will be refunded.
For example - If one subscribes to an annual plan on 1-Mar-08 (with expiry on 31-May-08), and then decides to cancel the subscription on 10-April-08 (after one or more of your issues have been resolved), Prtech will retain pro-rated subscription amount till 10-April-08 and processing Charges (if any), and refund the amount for the balance number of days.
For incident based plans, you will be eligible for refund when any of the following criterions are met: You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
- The issue is out of scope for the particular plan.
- 10 days have not passed after the issue was last worked upon by an Prtech technician.
- It may take up to 10 business days for the refund to reflect in your account.
Disclaimer : Prtech is an Independent Service provider of tech support for home and small business users. All other trademarks, registered trademarks, company names, product names and brand names are the property of their respective owners, and Prtech does not hold any partnership, affiliation or ownership in such third-party marks.
The use of any third party trademarks, logos, or brand names on our websites is only for informational purposes only, and does not imply an endorsement by Prtech or vice versa or that such trademark owner has authorized Prtech to promote its products or services.
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